Your Cookie Settings
This website will
The cookies used by this website are "Strictly Necessary". They let you use essential features like shopping baskets, personalizing books and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
- Remember what is in your shopping basket
- Remember how far you are through an order
- Remember how far you are through personalizing your book
Here is a list of the cookies we have defined as "strictly necessary".
If you are worried about anything to do with our site, please phone us on
+44 (0) 208 614 6816 and we'll be glad to talk through any issues with you.
• Secure shopping with high security encryption.
• We NEVER exchange your email address with anyone else.
• We only email you with our offers if you explicitly request this.
We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 256-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hijacked or redirected to anyone but U Star Novels. Look for the padlock as you enter the Take Payment section of our site.
What information we hold about you
If you have bought something from us we will have your email address, phone number, address and answers to twenty or so questions required to personalize a novel for you. Information is only used to help us deliver the parcels and contact you.
You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time by sending an email to firstname.lastname@example.org
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history.
We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site.
What we do with your information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We may also send out an email newsletter. These are only emailed to you if you have opted in to receive newsletters at the point of payment for your order.
If you don't want to receive these offers, or our occasional newsletter, simply send your email name to: email@example.com. We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by us for emailing you regarding your orders and to update you with our newsletter.
Who else sees your information?
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, FedEx, TNT and other courier services.